Guy Yedwab
- Total activity 198
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Activity overview
Latest activity by Guy Yedwab-
Guy Yedwab created an article,
Brand New Analytical Application: IT Incident Management
We are pleased to announce the release of a brand new pre-built Analytical Application for Incident Management, harnessing the full range of Explore Analytics' advanced reporting and dashboards! Th...
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Guy Yedwab created an article,
Displaying Categories with No Data
Based on feedback from users like you, Explore Analytics continues to innovate and push your reports to the next level. With our latest feature, you can show categories even if they have no data. I...
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Guy Yedwab created a post,
Onboarding Insights Lead to a More Efficient Support Organization
In the last few years, the pace of staff turnovers has accelerated more than ever. Each onboarding process is a significant investment of time and resources, and successful onboardings are critical...
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Guy Yedwab created a post,
Advanced Service Catalog Reporting Techniques with Explore Analytics
The Service Catalog in ServiceNow allows you to manage and automate IT request fulfilment. While doing so, it collect valuable information about what requestors are asking for. These requests drive...
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Guy Yedwab created a post,
Why Mature IT Security Requires Analytics
Why Mature IT Security Requires Analytics Pressure is mounting on IT organizations to swiftly adapt to rapidly evolving security threats. You need to use every tool in your toolbox—especially analy...
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Guy Yedwab created a post,
Self-Service Analytics Empowers Problem Solving
The goal of reporting and analytics is getting answers to your questions using data. Yet one of the most surprising myths I hear echoed by CIOs and VPs is that reporting is supposed to be standardi...
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Guy Yedwab created a post,
You Have the Data: What's Stopping You?
Your organization has spent the time and energy to define processes, configure platforms, and you’ve finally got a wealth of ITSM data. Now it’s time to turn that data into insight. What’s in your ...
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Guy Yedwab created a post,
Make Agile Decisions Today!
What is Agile Decision-Making? The Agile approach shifted project management towards a responsive and iterative strategy. Too often, however, the traditional decision-making processes are rooted in...
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Guy Yedwab created a post,
The Right Service Quality Measure: Average or Median?
IT wants to deliver quality service, which requires accurately measuring and presenting your service performance. Choosing the right approach ensures that you’ll be able to quickly focus executives...
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Guy Yedwab created an article,
New Slicer Options: Display Values in Slicers
Explore Analytics continues to add new functionality to enable more intuitive interactivity for you and your users. Slicers can now display a different value than is passed as a parameter, by addin...